FAQ

Below are our most commonly asked questions. If you have a question that is not addressed below, please email us at ksasweb@jhu.edu.

  • Can I log in to my website outside the Hopkins network?

    Yes, but you need to set up a VPN. You can access the new clientless VPN through the Johns Hopkins Staff portal. The clientless VPN quick link is available in the VPN group link located in the left hand browser panel of my.jh’s website.

    Step-by-step instructions for new VPN users:

    Step 1:
    Step 2:
    • Logon to the myJH Portal at my.jh.edu using your JHED.
    • Click on the VPN icon in the myJH quick links found on the left hand browser pane and click on the Request VPN icon to request access to the VPN.
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    Step 3:
    • After receiving an email that your VPN access has been approved, logon to the myJH Portal at my.jh.edu your JHED.
    • Click on the VPN icon in the myJH quick links found on the left hand browser pane and click on the Clientless VPN icon to connect to the Clientless VPN.
      vpn2
    • Visit the VPN FAQ by clicking the VPN FAQ icon if you have any questions about the new VPN.
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    • If you have problems accessing it, please submit a Helpdesk ticket by calling 410-955-HELP or submit a self-service ticket via the myJH IT Help Desk tab.
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    Step-by-step instructions for current/existing VPN users:

    Step 1:
    Step 2:
    • Logon to the myJH Portal at my.jh.edu using your JHED.
    • Click on the VPN icon in the myJH quick links found on the left hand browser pane and click on the Clientless VPN icon to connect to the Clientless VPN.
      vpn2
  • How do I create a WordPress account on my website?

    Please fill out our Service Request Form and select “Add new user to site or siteimprove” from the “Request Type” dropdown menu. Please list the website and its url so you can be added. Additional instructions will then be provided.

  • I added a new Person. Why isn’t it immediately appearing on the People directory page?

    Due to the new caching setup, when you make edits to a person, you’re really just making edits to that single post, or individual bio page. For the person to appear on the People page, you need to ‘purge’ the cache of that page (because according to the cache, they’re stored as two different pages).

    After adding a new post or making edits to a preexisting post, just click Save on whatever directory page each post should appear on. This automatically clears the cache.